Fill every session. Keep every member.
And members who ghost their sessions are almost always the ones who cancel their membership next month.
Based on a 10% industry-average missed-revenue rate.
*Based on a 50% reduction in missed revenue, typical for automated SMS reminders and win-back campaigns, minus your monthly ReachBack cost.
If you’re running 20 sessions a week, a 15% no-show rate (average for fitness) means 3 empty hours every week, or roughly $720 a month walking out the door.
ReachBack texts every member the day before their session. They reply to confirm or cancel, so you know the night before and can offer that slot to someone on your waitlist instead of eating the loss.
And the AI watches your calendar: when a slow week is coming, it automatically reaches out to members who haven’t booked recently and fills your schedule for you. One gym client had seven slots fill themselves this way in a single week, without lifting a finger.
Not a gyms & personal trainers business?
Set up takes about 20 minutes. Plans start at $24.99/mo, no contract.
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