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Set it up once.
It runs itself.

Import your customers and ReachBack handles reminders, win-backs, and reviews automatically. No manual follow-up required.

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ReachBack SMS
48 hrs before appointment
RB
Hi Sarah! Reminder: you have a Haircut at Apex Salon tomorrow at 2:00 PM.

Reply 1 ✓ Confirm · 2 Reschedule · 3 Cancel
1
RB
You're confirmed! See you tomorrow at 2:00 PM. Apex Salon ✓
How it works

Three steps to more revenue

1
📋

Import your customers

Upload a CSV or add contacts manually. Every customer is ready for automated outreach in minutes.

2
💬

Messages send automatically

Appointment reminders, win-back texts, review requests, and quote follow-ups go out at the right moment. No manual work.

3
📈

Track revenue in real time

Your live dashboard shows confirmed revenue, no-show recovery, confirmation rates, and ROI, all in one place.

All the tools. None of the busywork.

📅
Appointment Reminders
Automated SMS 24-48 hrs before each appointment. Customers reply 1 to confirm, 2 to reschedule, 3 to cancel. All handled instantly.
🔄
Win-Back Campaigns
When a customer no-shows or cancels, a follow-up message goes out automatically after a set delay to bring them back.
⭐
Review Requests
Send a review request after every confirmed appointment. More reviews, less effort.
📋
Quote Management
Create itemized quotes, send them via SMS, and let customers accept or reject by text. Accepted quotes auto-create an appointment.
🕒
Waitlist
When a slot is full, customers join the waitlist and get an automatic text the moment a spot opens up.
📆
Online Booking Page
A branded, public booking page for your business. Customers pick a service and time slot without a phone call.
🗓️
Flexible Calendar Modes
Appointment-based, availability-window, walk-in traffic, or a mix: the calendar adapts to how your business actually runs.
💬
Custom Templates
Operator defaults for every message category. Each client can override with their own voice and wording.
🔔
Notification Center
Clients choose which events trigger an SMS or email alert: confirmations, cancellations, quote activity, daily summaries.
🤖
AI Messaging Assistant
Available on Premium or as a $50/mo add-on. The AI drafts replies, handles customer questions, and suggests win-back messages.
📊
Revenue Dashboard
Live stats: revenue this month, no-show recovery, confirmation rate, message volume, and projected reviews.
👥
Client Portal
Every client gets their own login to view their dashboard, manage contacts, customize templates, and adjust notification preferences.
What customers actually receive

Real messages, sent automatically

Appointment reminder
Hi Sarah! Reminder: you have a Haircut at Apex Salon tomorrow at 2:00 PM.

Reply 1 ✓ Confirm · 2 Reschedule · 3 Cancel
Review request
Thanks for visiting Peak Fitness today! Mind leaving us a quick review? It really helps: reachback.link/review
Win-back campaign
Hey Mike, it's been a while! We miss you at Peak Fitness. Mention this text for 20% off your next session.
I'll be in Thursday!
Quote follow-up
Your quote for AC Repair ($340) is ready. Reply YES to accept or NO to pass. No calls needed.
YES
Waitlist offer
A 6:00 PM spot just opened at Bliss Nails! Reply YES within 30 min to grab it. First come, first served.

Try the live booking page

See exactly what your customers would see: pick a service, pick a time, and book. No account needed.

Open Booking Page →

Ready to see it running in your business?

Plans start at $24.99/mo, no contract.

View Pricing